Privacy Policy
This document explains in direct terms how Tuple Media collects, stores, and protects client information during web development projects and marketing campaigns.
1. Overview & Scope
Tuple Media ("we", "our", or "us") is an IT engineering and digital marketing agency. We design and build custom web applications, configure API integrations, manage automated CRM pipelines, and run digital advertising campaigns on Google, Meta, and LinkedIn.
This Privacy Policy covers how we process information collected through tuplemedia.com, project discovery forms, service agreements, and client communications.
2. What Data We Collect
We only collect data necessary to evaluate, build, deploy, and manage your projects:
A. Client & Business Contact Details
Name, company name, corporate email address, phone number (+91 8010452046 or client contact), billing information, and contractual agreements.
B. Project Specifications & Credentials
Project briefs, feature roadmaps, wireframes, repository access, and staging server credentials required to build software. All credentials are stored in encrypted vaults and deleted upon project conclusion.
C. Website Telemetry & Campaign Analytics
Anonymized IP addresses, browser types, and standard event tracking (e.g., page views, form submissions) via Google Analytics 4 and Meta Pixel to assess website performance and protect against automated spam.
3. How We Use Information
We process information strictly for functional business purposes:
- Delivering contracted services, including web development, code deployment, and CRM setups.
- Managing ad campaigns on client-approved platforms (Google Ads, Meta, LinkedIn).
- Responding to project discovery requests and support questions within one business day.
- Issuing invoices, milestone statements, and tax-compliant receipts.
- Maintaining server firewalls and mitigating bot threats on tuplemedia.com.
4. NDAs & Strict Confidentiality
Every custom development and marketing relationship is backed by standard confidentiality. We execute mutual Non-Disclosure Agreements (NDAs) whenever requested before discussing proprietary concepts, user databases, or custom logic.
We do not share, sell, or rent your contact details, code, or customer lists to any third party. Ever.
5. Third-Party Services We Use
To run projects efficiently, we rely on established enterprise infrastructure:
- Cloud Servers & Version Control: Production hosting environments and private code repositories with two-factor authentication.
- Advertising Networks: Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager when managing client-approved campaigns.
- Analytics: Google Analytics 4 for aggregate visitor statistics without recording personally identifiable passwords.
6. Infrastructure & Data Security
All traffic between your browser and tuplemedia.com is encrypted with 256-bit TLS/SSL protocols. Internal access to client codebases, server access keys, and project briefs is restricted strictly to senior team members directly assigned to the engagement.
7. Retention & Permanent Deletion
We maintain project documentation for the duration of active contracts plus any subsequent warranty and maintenance periods. If you choose to end a project engagement, you may request permanent deletion of your staging databases and temporary credentials by emailing Support@tuplemedia.com. Requests are completed within 5 business days.
8. Your Data Protection Rights
You have the right to:
- Review the personal and business contact details we have on file for your account.
- Request corrections to any inaccurate records.
- Request complete removal of your email from optional marketing announcements.
- Request a signed copy of our data processing agreement for your compliance audit.
9. Direct Contact & Verification
For security reviews, enterprise vendor questionnaires, or direct questions about how your data is handled:
